Participant Information
Participant Records
Participants Feedback / Continuous Improvement
Code of Practice
Access and Equity
Prerequisites
Refund Policy or Transferring between Programs
Participant Support
Participants Code of Conduct
Attendance
Trainers & Assessors (Facilitators)
Assessments
Participant Records
Records of results and competencies are kept in confidence on the Master Builders training department‟s computer network, which is backed up every night. Paper copies of records are kept in a secure off site location.
All participants‟ records will be kept by the Master Builders for a period of no less than 30 years.
At any time participants are invited to view their personal records. A written request is required by the participant to view records and a minimum of ten (10) working days should be allowed, a cost may be incurred if applicable.
Participants can give authorisation in writing for others to view their records; a cost may be incurred if applicable.
Participants Feedback / Continuous Improvement
Feedback from Master Builders training participants is essential to ensure the best possible quality of training outcomes is maintained.
While informal feedback and correspondence are welcome at any time, formal feedback will be gathered from all participants at the conclusion of all training and assessment programs.
Feedback forms (Have Your Say) may be anonymous.
Feedback forms will be reviewed at the conclusion of each course or seminar and checked by the training manager for any indication of compliance with MBA training policy or any other systemic quality issues. The training manager or his/her delegate will then facilitate corrective action as required. Copies of the feedback forms will be maintained on each individual course or seminar file.
Code of Practice
- comply with building and construction codes for construction, and work towards their improvement in the interests of structural efficiency, safety and health;
- ensure the health and safety of our employees and participants of training programs is prioritized
- give our informed and professional advice to all legislation affecting the building and construction industry
- co-operate in the advancement of knowledge within the building and construction industry
- act at all times with honesty, integrity and responsibility and in the spirit of good faith and fair dealing with our clients
- not engage in conduct towards training participants or colleagues which is seen to be unfair or harsh
- ensure the training department staff will not engage in any practice or conduct which brings the Master Builders training department in to disrepute
- ensure that all trainers are aware of, and training programs make reference to relevant legislation and building regulations
- ensure the training department’s policies and procedures underpin sound management practices as well as safeguarding the educational interest and welfare of participants
- ensure the provision of an inclusive learning environment conducive to the achievement of competency and appropriate to the learning needs of the individual participant
- monitor, assess and securely maintain the participants education records specifically related to the individuals progress and course attendance
- ensure all facilitators and consultants are suitably qualified and sensitive to the participants needs i.e. culture, literacy and industry needs
- ensure fair and equitable dealings with clients and industry participants
- promote a fair and ethical building and construction industry
Access and Equity
The Master Builders training department is committed to providing you with high quality programs and services designed to meet the needs of the Association‟s membership, and those involved or interested in the building and construction industry.
The Master Builders training department will, to the best of its ability, supply accurate information to enable a person unfamiliar with the training and assessment system, to make an informed decision about the appropriateness of the program being offered.
The Master Builders will provide programs relevant to and in line with industry needs.
The training department will endeavour to ensure that facilitators are kept up-to-date with industry standards and regulations.
Support is available through the Master Builders training department, and includes interpreters, tutors, mentors etc. For any special requirements and or further information, please contact the training department on (02) 8586-3555.
The Master Builders acknowledges & complies with relevant State or Territory laws, Commonwealth or State / Territory legislation relating to occupation health and safety; workplace harassment; victimisation and bullying; anti-discrimination, including equal opportunity, racial vilification, disability discrimination.
- OHS Act 2000 & Regulation 2001
- Anti-Discrimination Act 1977 & Regulation 1990
- Affirmative Action (Equal Employment Opportunity For Women) Act 1986
- Sex Discrimination Act 1984
- Racial Discrimination Act 1975
- Human Rights and Equal Opportunity Commission Act 1986
- Disability Services Act and Regulation 1993
- Disability Discrimination Act 1992
- Vocational Education and Training Act 2005
For further information on relevant legislations and other educational related web sites, please see list below.
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NSW Federal Law |
Law & Justice Foundation of NSW |
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ANTA Authority |
Australian National Training |
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AQFAB |
Australian Qualifications Framework Advisory Board |
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DEST |
Commonwealth Deapt of Education, Science and Training |
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DETVTB |
Dept of Education and Training, Apprenticeships and Traineeships |
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Fair Trading |
NSW Office of Fair Trading |
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NTIS |
National Training Information Service |
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VETAB |
NSW Vocational Education & Training Accreditation Board |
Prerequisites
What are the prerequisites for my course, seminar or workshop?
For all qualifications the minimum level of education (Language, Literacy & Numeracy (LLN)) is school certificate level or equivalent.
Participants will also need to be able to:
- Select and apply procedures and strategies needed to perform a range of tasks after reading appropriate texts
- Read procedural texts to remedy a known problem
- Interpret information gained from tables, charts, plans and other graphic information
- Write and issue clear sequenced instructions for a routine task
- Follow existing guidelines for the collection, analysis and organisation of information
- Perform arithmetic calculations on a calculator given numerical information and relevant formulae
If not eligible for a specific course, alternative information will be provided e.g. Office of Fair Trading‟ contact details, course or seminar information booklet or TAFE contact details etc.
Refund Policy or Transferring between Programs
What happens if a participant needs to cancel or postpone a course, seminar or workshop?
This refund policy applies to self-funded Participants. Where a Participant has received funding from any external source the respective funding provider guidelines will apply*.
Cancellation of attendance of a Training Module / Course or Seminar (Course) by a Participant
- A 90% refund may be made for cancellations advised in writing and received ten (10) working days prior to the scheduled commencement date of a Course.
- Desk Assessment fees are non-refundable.
- No refund will be granted for cancellations received less than Ten (10) working days prior to the commencement date of a Course.
- An Administration Fee of $150.00 will be charged for non-attendance at a Course where a Participant has failed to notify the Course Coordinator in accordance with the above requirements.
Cancellation of a Recognition of Prior Learning (RPL) Assessment by a Participant
- A 90%** refund may be made for cancellations advised in writing and received five (5) working days prior to an arranged onsite practical assessment / competency conversation.
- No refund will be granted for a cancellation received less than five (5) working days prior to an arranged onsite assessment / competency conversation.
- No refund will be granted after a period of four (4) months (120 days) from the sign on date contained within the participant signed registration form.
* 'Commencement' for a funded program is regarded as the issuing of a Participant Kit and/or confirmation of course dates.
**Provided that an Assessor has not commenced assessment of the Participant's portfolio of evidence. In this case a fee equal to the assessor cost will be deducted from the original fee paid.
You are able to transfer your enrolment between classes and between people as long as the participant meets the course or seminar entry criteria. A transfer fee of 10% will apply when participants transfer between courses or seminars within ten (10) working days of commencement date.All cancellations or transfers must be made in writing to the Master Builders Training Department prior to commencement of the course or seminar.
Participant Support
Learning Barriers
What happens if a participant has difficulties with language, literacy and or numeracy?
Where a participant has difficulties with language, literacy and numeracy (LLN), an oral assessment and or a scribe may be provided.
For all oral assessments an independent supervisor must be in attendance throughout the assessment process. The questions are to be asked clearly by the supervisor and repeated where necessary.
Where required, an independent scribe will also be provided. All answers to be written clearly and as directed by the participant.
All supervisors must be independent from the participant e.g. external interpreter etc and the cost of the interpreter will be the responsibility of the participant.
For further information on oral assessments and or scribes, please contact the training department on (02) 8586-3555 or see your facilitator.
Welfare & Guidance
Master Builders Association takes it‟s responsibility as a training organisation seriously and is aware at times participants may have problems that develop during the program. As we are not counsellors we advise participants of support agencies available.
Master Builders Association has links with various support agencies to ensure participants are given appropriate support.
These agencies include:
- TAFE
- Construction Industry Training Advisory Board (CITAB)
- Other Building & Construction Industry Groups and Associations
- MEND
If necessary referral can be made to:
- DOCs
- Alcoholics Anonymous
- Family Drug Support
Participants Code of Conduct
As a participant your attendance acknowledges an agreement to adhere to all the terms and conditions of conduct stated below and accepts that any decisions relating to the code of conduct and its compliance throughout the program will be entirely at the discretion of the Master Builders Training Manager.
Punctuality
Attend all programs at the stated times. Should you be delayed for any reason call and advise the facilitator of coordinator prior to the class commencing.
Attendance
It is important that you are familiar with the attendance requirements for the course or seminar you are enrolled in. If you do not achieve an appropriate level of attendance for the course or seminar you have enrolled in you may not receive a certificate. For further information see Attendance information below.
Payment of Fees
If the payment of fees through the established method of payment is not adhered to, you risk termination of your enrolment in the program stated.
Alcohol and Stimulants
No alcohol, non prescribed stimulants or drugs of any kind are to be consumed throughout the program and you may not attend the program if under the influence of alcohol or non prescribed stimulants.
Food and Drink
No food drink or rubbish is to be left in the venue at the completion of the day‟s program.
Inappropriate Conduct
The following will be considered Inappropriate Conduct:-
- Disruptive behaviour during the presentation, tutorials, mentoring and assessment situations
- Discriminative action/behaviour toward another participant/presenter or the group/class in general
- Use of prompt aids or secreting of notes and information in assessment situations
- Plagiarism and Copying – all work is to be your own
Confidentiality
All discussions regarding the policies of payment instalment plans or personal details regarding individuals attending the program are to be confidential at all times and not discussed with other participants or persons connected or unconnected with the program.
Attendance
It is important that you are familiar with the attendance requirements for the program/s you are enrolled in. If you do not achieve an appropriate level of attendance for the program you have enrolled in; you may not receive a certificate or statement of attainment.
- 100% attendance is required for the Occupational Health & Safety courses.
- For all accredited courses participants must attend all training sessions in order to fulfil the assessment requirements. If a participant cannot attend a training session for an unavoidable reason they must notify the training manager in writing and appropriate arrangements will be made.
- On the job learning participants must ensure they are aware of their employer‟ attendance and OH&S policies.
Trainers & Assessors (Facilitators)
Who are the trainers and assessors?
All trainers and assessors:
- Have extensive training and assessment experience
- Are qualified in their discipline
- Have a history of working with the building and construction industry
- Have participated in a program induction giving them a sound understanding of the complete qualification and all training services policies & procedures
- Are supervised by a course co-coordinator
- Have a contract of employment with the Master Builders of NSW Pty Ltd
- Provide updated qualification details to the staff matrix of the Master Builders
Assessments
There are assessments for all qualifications. Assessments are conducted in accordance with the National Assessment Principles which underpin the Australian Quality Training Framework 2010
Assessment is competency based against the standards outlined in the units of competency in the Building and Construction Training Package qualifications, it includes:
- Assessment to determine your training needs
- Assessment to during the training to judge how you are progressing
- Assessment of performance at the end of the units of training
- Recognition of prior learning or recognition of current competency
Assessment involves the collection of sufficient evidence to demonstrate you are competent. This may include:
- Measurement of products you have made or services you deliver
- Observation of processes you carry out
- Measurement of you knowledge and understanding
- Observation of attitudes you demonstrate
Assessment methods may involve you in:
- Demonstrating your skills
- Producing a piece of work
- Answering written and or oral questions
- Participating in group discussions
- Developing a portfolio of work
- Making oral presentations to the group
- Conduction research in the building and construction industry
- Completing a project
Assessments are to be completed within the set time frame.
If you are having difficulties completing any program, please contact the training department on (02) 8586-3555 or contact your facilitator.
Participants have the right to view any documentation relating to their records i.e. results etc. All participants‟results will be kept for a period of 30 years. A written request is required by participants to view such documentation. All requests to be marked attention to the Training Manager.
Master Builders has a formal appeals process available to all course and seminar participants and ensures that all assessments and appeals are conducted with integrity and confidentiality. Please contact the Master Builders Legal Department for further information (+612 8586 3555)